Daniel Dalton

Studied a blend of typical computer science and software engineering modules, with an emphasis on artificial intelligence and data science.

• Provide technical support for AWS services, specializing in Developer, Mobile, & GameTech services, including SNS, SQS, Amplify, AppSync, GameLift, Device Farm, MQ, & Lambda. Address complex technical issues and ensuring prompt resolution to customer queries. Alongside supporting related core AWS services: Cognito, S3, DynamoDB, EC2, VPC, & CloudFront.
• Collaborate closely with customers and internal teams to understand and analyze requirements, diagnosing and resolving technical challenges.
• Develop comprehensive documentation and guides to enhance the efficiency of troubleshooting procedures.
• Streamline new-hire onboarding process by implementing a profile specific phased onboarding template deployed across all support engineering teams globally, with specially tailored goals and milestones for each profile.
• Participate in technical support operations on-call rotation to assist with critical issues and escalations from support engineers.
• Review low-ratings and poor-quality signals as a member of the QPlus team to ensure support consistent quality standards for the team are maintained.
• Support GameTech service teams, launch PMs, and support engineering stakeholders in launching new features and services as GameTech launch SxO. Develop new GameLift support runbook and escalation SOPs to empower engineers in resolving common issues and minimize escalations to service team due to knowledge gaps.

• Migrated and optimized legacy shell scripts for semiconductor fabrication operations using modern scripting languages.
• Facilitated the transition of 40 legacy manufacturing applications from Unix bare-metal hosts to virtualized Linux hosts, ensuring minimal disruption to manufacturing operations. Liaised closely with stakeholders to ensure requirements were fully understood for successful upgrade and migration, refactoring several applications to modern languages where lift-and-shift was not possible.
• Acted as single-threaded owner for manufacturing applications post-migration, providing support for any issues arising.
• Implemented a solution to streamline deployment of new intranet sites for manufacturing work-centers, achieving a completely automated deployment process for creating and hosting WordPress sites with minimal administrative overhead.

Awarded Mobile Core SME Accreditation for demonstrating a deep technical expertise in Amplify & AppSync (Mobile Core), with a proven track record of improving customer experience by demonstrating the must-know technical depth of the service architecture. Awareness of the big picture understanding of the service competencies, known issues and workarounds. Exhibits the critical knowledge required to resolve complex cases, and apply their service knowledge to find technical solutions.

Awarded Rising Star award for quickly adapting to a new role after being recently promoted and quickly taking on greater responsibilities and projects.

Received the Robert Ryan Memorial Award for achieving the highest leaving certificate Engineering result (H1) in St. Fergals College.

Awarded for designing and builing a scale model Sikorsky S-92 search and rescue helicopter.

Awarded Teva Best Use Of Technology Award for developing an energy monitoring device utilised an MBED microcontroller with sensor for tracking the rotation of analogue utility meters and calculate usage data. From this it generates real-time graphs displayed on a webpage for monitoring of utlility usage.